Delivery (even to Australia!) and Returns Policy 

standard uk dleivery 

express uk delivery

super express uk delivery

Standard Delivery

£3.95  (free on orders over £100!)

3 - 5 working days. Monday to Friday.

UK Only

Need it faster?


Next working day delivery, not guaranteed. Monday to Friday.

UK Only

Super fast! 


Guaranteed next day delivery before 1pm Monday to Thursday.

UK Only


international delivery

International Delivery

£9.95 - £15.95


Orders are individually calculated at checkout

Unfortunately due to insurance regulations, we are unable to post to North America (really sorry!)

10-15 working days



The Baby Box Company are confident that you will be delighted with your order. However, if for any reason you are not completely satisfied we would be happy to offer a refund, exchange or replacement on all goods provided that they are in their original, unopened and unused condition and returned within fourteen days of your receipt of the goods.

Please contact our Customer Service Department by e-mail Monday to Friday. Please quote full details of your order and details of the goods you wish to return.
If you have received your goods as a gift, we do not offer refunds. However, please contact us and we will be happy to offer an exchange or alternative products up to the value of the original gift purchase.
Please return your goods by recorded delivery (retaining your recorded delivery receipt as proof of postage) and send to the following address:
The Baby Box Company, Farnwood House, Clipston Road, East Farndon, Market Harborough, Leicestershire, LE16 9SN
On receipt of the returned goods The Baby Box Company will examine them before arranging a refund, exchange or replacement. We will endeavour to do this within seven working days of receipt of the goods.
Please note that delivery charges are not refundable. 
In addition to our returns policy you do have the legal right to cancel your order, providing the order has not been despatched. You will receive a notification to inform you when your parcel has been despatched. This may also be applied to delivery of goods made to a third party.
If you wish to exercise this right prior to despatch of the goods please contact our Customer Service Department by email or call us on 01858 455422 between 9am-5.00pm Monday to Friday.
Your statutory rights are not affected.